Thomson Industries

Placing customers at the heart of everything

PROFESSIONAL SUMMARY Results-driven professional with expertise in fraud investigations, customer service, and financial analysis. Adept at identifying solutions, mentoring teams, and ensuring compliance in FCA-regulated environments. Passionate about problem-solving and enhancing customer satisfaction.

KEY SKILLS Customer Service & Resolution: Negotiation, Objection Handling, Complaints Resolution Fraud & Compliance: FCA-Regulated Experience, Investigations, Due Diligence Financial Operations: Cash & Payment Handling, Debt Recovery, Credit Control IT & Data Management: Record Keeping, Broad IT Skills (Software & Hardware) Leadership & Mentoring: Coaching, Training, Team Development